Sunday, November 05, 2006

Google Hiring and looking at the results

I noticed today that Google are hiring.

Search Quality Associate Manager - EU Headquarters

This position is located in our European Operations HQ in Dublin, Ireland.

Google is looking for an enthusiastic, experienced, and dynamic individual to lead an international team of Online Evaluators helping to improve the quality of Googles search results. This is an operational role for a web-savvy, energetic and motivated self-starter who is passionate about team-building and creating a great user experience. Applicants should have experience training and developing operations representatives in a customer service environment.

Responsibilities include:

  • Lead a team of international evaluators assigned to reviewing sites for quality and content.
  • Take a lead in developing and implementing best practices for troubleshooting website issues and identifying areas of concern and interest.
  • Help build team structure, recognize leadership potential, and develop enhanced skill sets within the team.
  • Increase effectiveness of staff and tools by recognizing opportunities for development and proactively suggesting and implementing new systems and structures.
  • Provide regular reports on growth and performance of the department, and develop metrics to measure this growth.
  • Act as a point of escalation for technical problems and liaise with engineering team.
Requirements:
  • Quick learner with proven ability to grow and lead a team.
  • Excellent oral and written communication skills.
  • 3-5 years of prior operations management experience.
  • Great process management and multi-tasking abilities.
  • Passionate about the Internet.
  • Passion for learning and creative problem-solving.
  • Proven track record of success in previous work experiences.
  • BA/BS or equivalent; advanced degree a plus.
  • Outstanding academic background.
Technical Requirements:
  • Basic HTML experience.
  • Familiarity with typical web practices such as managing a domain name.
  • Familiarity with internet infrastructure such as WHOIS info and the Domain Name Server (DNS) system of domains, understanding of Firewalls, IP addresses, and name servers.
  • Strong computer applications skills.
A plus:
  • One to three years related experience in an Internet company and with web research or technical support.
  • Previous experience with a computer programming language.

Now who says that Google don't look at the results and it's just a machine? Mmmmm
a few names come to mind.

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